Recent changes
From Cerberus Helpdesk Wiki
Track the most recent changes to the wiki on this page.
21 November 2008
- (diff) (hist) . . N Search your organization's resources using Fetch & Retrieve; 03:35 . . (+3,396) . . Joegeck (Talk | contribs) (New page: “Fetch & Retrieve” — one of Cerb4’s more original names, not only has a nice ring to it, but is the perfect label for a very unique feature. Fetch & Retrieve is a tool for searchin...)
- (diff) (hist) . . Nm Setting response (target) times for your tickets; 01:40 . . (+1,534) . . Joegeck (Talk | contribs) (New page: Someone in the forums recently discovered “overdue” tickets by accident, which was more than enough to convince me ticket '''response times''' needed better documentation. First things...)
- (Upload log); 01:39 . . Joegeck (Talk | contribs) (uploaded "Image:Updatedred.gif": '''Red overdue times''' Example of red "overdue" tickets that are past the response time targets.)
- (Upload log); 01:38 . . Joegeck (Talk | contribs) (uploaded "Image:Responsetimes.gif": '''Adding response times to buckets''' Adding response times to buckets in the 'group setup' screen.)
- (diff) (hist) . . m Watching the Helpdesk with E-mail Notifications; 01:31 . . (+8) . . Joegeck (Talk | contribs)
- (diff) (hist) . . m Respond to your most important contacts first with Service Levels; 01:27 . . (+4) . . Joegeck (Talk | contribs)
- (diff) (hist) . . Nm Respond to your most important contacts first with Service Levels; 01:26 . . (+3,642) . . Joegeck (Talk | contribs) (New page: We all hate picking favorites in our personal life, making plans with one friend and having to cancel your evening with the other. But in the business world it comes with the territory, wh...)
- (Upload log); 01:24 . . Joegeck (Talk | contribs) (uploaded "Image:Overviewsla2.gif": '''Overview Service Levels''' Seeing tickets from the "Answer immediately!" level.)
- (Upload log); 01:23 . . Joegeck (Talk | contribs) (uploaded "Image:Contactsla.gif": '''Contact Info''' Set the Service Level per contact.)
- (Upload log); 01:23 . . Joegeck (Talk | contribs) (uploaded "Image:Slasetup2.gif": '''Service Level setup''' Adding new priority levels in the 'helpdesk setup'.)
- (diff) (hist) . . Nm Automatically filter and sort your mail in 3 steps; 01:15 . . (+3,402) . . Joegeck (Talk | contribs) (New page: You may be comfortable keeping your personal inbox a pigsty, but when you choose to deploy a helpdesk to share your organization’s mail, it’s best to have things in a logical order. Pi...)
- (Upload log); 01:14 . . Joegeck (Talk | contribs) (uploaded "Image:Inboxfilters.gif": '''Inbox Filtering''' Adding a filter to sort orders for the Sales group.)
- (Upload log); 01:14 . . Joegeck (Talk | contribs) (uploaded "Image:Mailparsersetup.gif": '''Mail Parser Routing''' Routing legitimate mail to designated groups.)
- (Upload log); 01:13 . . Joegeck (Talk | contribs) (uploaded "Image:Preparsersetup.gif": '''Pre-Parser Filter''' Adding a spam stopper to the Sales group.)
- (diff) (hist) . . Nm Watching the Helpdesk with E-mail Notifications; 01:03 . . (+7,941) . . Joegeck (Talk | contribs) (New page: == Getting notified of new messages == Are you using e-mail notifications already? Tried to, but didn’t understand them? Never even heard of them? For a small cross-section of the commu...)
- (Upload log); 01:00 . . Joegeck (Talk | contribs) (uploaded "Image:Commenthelpdesk.gif": '''Comment added to the ticket''' The comment shows up in the ticket and is not sent to the customer.)
- (Upload log); 01:00 . . Joegeck (Talk | contribs) (uploaded "Image:Commentnotification.gif": '''Using the [comment] command in Apple Mail''' Replying to a notification e-mail with the [comment] command appended to the end of the subject.)
- (Upload log); 00:43 . . Joegeck (Talk | contribs) (uploaded "Image:Notifications2.gif": '''E-mail Notifications Filters''' Where to choose what mail to watch.)
- (Deletion log); 00:31 . . Joegeck (Talk | contribs) (deleted "Search your organizations resources using Fetch Retrieve": Wrong link)
- (diff) (hist) . . Nm Search your organizations resources using Fetch & Retrieve; 00:31 . . (+3,396) . . Joegeck (Talk | contribs) (New page: “Fetch & Retrieve” — one of Cerb4’s more original names, not only has a nice ring to it, but is the perfect label for a very unique feature. Fetch & Retrieve is a tool for searchin...)
- (Deletion log); 00:30 . . Joegeck (Talk | contribs) (deleted "Search your organizations resources using Fetch & Retrieve": Wrong link)
- (Upload log); 00:23 . . Joegeck (Talk | contribs) (uploaded "Image:Rss.gif": '''RSS icon''' Clicking this will give you your search adapter URL.)
- (Upload log); 00:20 . . Joegeck (Talk | contribs) (uploaded "Image:Addingresourcesreply.gif": '''Using Fetch & Retrieve to find an answer''' In the reply box click the 'Fetch & Retrieve' button. A simple keyword search will find information from your resources.)
- (Upload log); 00:20 . . Joegeck (Talk | contribs) (uploaded "Image:Addingresources.gif": '''Adding Fetch & Retrieve resources''' Adding a new entry for the Cerb4 blog.)
- (diff) (hist) . . Nm E-mail Templates reuse responses create contact forms; 00:09 . . (+2,464) . . Joegeck (Talk | contribs) (New page: Ever find yourself retyping the same responses over and over again? If you can generalize what you write without changing much, then chances are you can benefit from using E-mail Templates...)
- (Upload log); 00:02 . . Joegeck (Talk | contribs) (uploaded "Image:Phonecalltemplate.gif": '''Phone Call Form Template''' A template created so workers can log phone calls.)
- (Upload log); 00:02 . . Joegeck (Talk | contribs) (uploaded "Image:Addingtemplates3.gif": '''Insert template into message box in 2 clicks''' Insert phone call template into message box and have workers fill in the details.)
20 November 2008
- (diff) (hist) . . Nm Deleting the install directory; 23:56 . . (+1,986) . . Joegeck (Talk | contribs) (New page: ''I installed Cerb4 and everything seems to be working, but the Helpdesk keeps telling me to delete the ‘install’ directory? What does this mean and how do I delete it?'' I see this q...)
- (Upload log); 23:54 . . Joegeck (Talk | contribs) (uploaded "Image:Deleteinstall.gif": '''Delete 'install' from the Cerb4 directory''' Deleting the 'install' directory from Windows Explorer.)
- (Upload log); 23:53 . . Joegeck (Talk | contribs) (uploaded "Image:Setupinstall.gif": '''Delete 'install' directory warning in 'helpdesk setup'''' Warning: The 'install' directory still exists. This is a potential security risk. Please delete it.)
- (Upload log); 23:52 . . Joegeck (Talk | contribs) (uploaded "Image:Install1.gif": '''Delete 'install' directory warning in the installer''' You should delete the 'install' directory now.)
- (diff) (hist) . . Nm Using the Knowledgebase to share resources the way you want; 04:45 . . (+5,766) . . Joegeck (Talk | contribs) (New page: If you’ve been using Cerb4 for a while, you know there’s more to it than just sharing e-mail responsibilities; the software prides itself on being a suite of collaboration tools. And w...)
- (Upload log); 04:44 . . Joegeck (Talk | contribs) (uploaded "Image:Kbreply.gif": '''Search the Knowlegebase when you write your replies''' Copy & paste the relevant information from the Knowledgebase article.)
- (diff) (hist) . . m Image:Kbnewarticle.gif; 04:42 . . (+1) . . Joegeck (Talk | contribs)
- (Upload log); 04:42 . . Joegeck (Talk | contribs) (uploaded "Image:Kbnewarticle.gif": '''Adding new Knowledgebase articles''' Drill down to a topic (category) and click 'Add Article'.)
- (diff) (hist) . . m Image:Kbnewtopics.gif; 04:40 . . (+46) . . Joegeck (Talk | contribs)
- (diff) (hist) . . m Image:Kbnewtopics.gif; 04:39 . . (+51) . . Joegeck (Talk | contribs)
- (Upload log); 04:38 . . Joegeck (Talk | contribs) (uploaded "Image:Kbnewtopics.gif": Adding new topics to the Knowledgebase)
- (diff) (hist) . . m User:Joegeck; 04:28 . . (+190) . . Joegeck (Talk | contribs)
- (diff) (hist) . . m User:Joegeck; 04:24 . . (-16) . . Joegeck (Talk | contribs)
- (diff) (hist) . . m User:Joegeck; 04:20 . . (+1,353) . . Joegeck (Talk | contribs)
