Searching Cerb4’s resources with the Google plugin
From Cerberus Helpdesk Wiki
It would be nice to be able to search Cerb4’s own help system from within cerb4, in a nice obvious place. I’m often wondering how to configure this or that thing …
One of the newer features in Cerb4, the Google Custom Search Engines plugin (GSE), will allow you to create a single search point across all your company’s existing web resources. Even if you are not interested in using the Google Search for your own documentation you can use it as a “built-in” help system for Cerb4; configuring the plugin to work with WebGroup Media’s (WGM) sites so you can search the Cerb4 wikis, blog, and roadmap with a couple of clicks. Since it operates much like the real Google website, it’s very simple to use and will NOT clutter your copy of Cerb4 with a bunch of WGM-specific search tools (this isn't tightly integrated like the internal Knowledgebase).
[edit] Configuration
The beauty of this tip is you really don’t have to do anything special to make it work with the WGM stuff; Cerb4 is already rigged to use OUR company as the setup example.
Go to ‘helpdesk setup’, the ‘Features & Plugins’ tab, and enable “Google Custom Search Engines”.
Then click over to the new ‘Google Custom Search‘ tab and simply add a new search by copy and pasting the example link you see for the URL field.
[edit] Use
Now you can search our documentation anytime you want from two places inside Cerb4. One search box is available in ‘research’ under the ‘Google Custom Search‘ tab.
The other is from any ticket reply — you should see a button next to the ‘E-Mail Templates’ and ‘Insert Signature’ buttons.
For a quick test, try searching for a topic such as ‘watchers’ and you should see a new browser window with a list of hits. If you need to filter the results by resource (e.g. ‘Forums’), just click the corresponding links.
[edit] WGM's Public Google Search
If you don’t want to bother setting this up on your own desk, our documentation can still be accessed from the web.
Adapted from a Cerb4 blog post.
