From Cerberus Helpdesk Wiki

Contents 1 Support Center 1.1 Open A Ticket 1.2 Announcements 1.3 Ticket History 1.4 My Account 1.5 Search Resources 1.6 Knowledgebase

[edit] Support Center

The support center allows you to setup a public area that allows your users to open tickets, browse their existing tickets, browse the knowledgebase, and use fetch and retrieve. This Screen-by-Screen assumes that you have enabled all of the modules. For more information on setting up the support center, please read our Screen-by-Screen article on Community Portals.

[edit] Open A Ticket

Your users can open a ticket by clicking the 'Open A Ticket' link in the Main Menu. Clicking this link will provide your users with the contact situations and follow-up questions you have specified under the Open Ticket Module settings of Helpdesk Setup -> Community Portals.

[edit] Announcements

You can use the Announcements section to display all of the RSS feeds for your company. This will allow your users to track all of the RSS updates across all of the feeds you have registered.

[edit] Ticket History

Your users can view their ticket history by clicking on the 'Ticket History' link. This link will not be visible unless they are logged in first. It will provide your users the ability to view and update their tickets.

[edit] My Account

The My Account section allows your users to update the name associated with their email address. Please note, as their email address is their login, they will be unable to change their email.

[edit] Search Resources

The Search Resources section allows your users to search the topics you have specified in Knowledgebase settings of Helpdesk Setup -> Community Portals.

[edit] Knowledgebase

The Knowledgbase allows your users to browse the knowledgebase topics you have specified in the Knowledgebase settings of Helpdesk Setup -> Community Portals.