Screen-by-Screen/Helpdesk-Setup/System
From Cerberus Helpdesk Wiki
Contents |
[edit] System
Click ‘helpdesk setup’, the ‘System’ tab.
There really isn’t a whole lot of content in the ‘System’ tab and most of it is pretty self-explanatory, but there are a couple of important sections detailing the current state of your Helpdesk worth visiting.
[edit] System Settings
- Helpdesk Title: The name that appears at the top of your web browser.
- Logo URL: If you want to swap the Cerberus Helpdesk image at the top of every page with your own brand, specify the file location of your logo here. (The public Community Portals have their own setting.)
- Allow remote administration tools from these IPs: In some environments you may need to “authorize” the IP address of your machine before you can successfully update to the latest version or download mail. You’ll know if this applies to you, when the following error message appears in your browser. If it does, just go back to this section and add the IP address from the error message.
- Your IP address (127.0.0.1) is not authorized to update/debug this helpdesk (or run scheduler jobs). Your administrator needs to authorize your IP in Helpdesk Setup or in the framework.config.php file under AUTHORIZED_IPS_DEFAULTS.
[edit] Storage Information
This is the one area of the ‘System’ tab you may need to browse regularly if you’re concerned about disk space. If you signed up for the on-demand hosted plan with us, we have three tiers primarily based around storage usage (5, 10, 15GB). I imagine shared hosting plans from other companies have a similar businesses plan, so use this information to your advantage.
When space becomes an issue, the easiest way to do some “spring cleaning” is to delete your old tickets and/or attachments. Remember attachments can be deleted separately without affecting their corresponding tickets from the ‘Attachments’ tab.
[edit] License Registration
Whether you went with a Community or Paid license, you’re going to register Cerb4 with whatever key we e-mail you. After you enter your license, the “free mode” information will be replaced with the name of the company and e-mail you registered with us, along with how many workers you’re allowed to have. Both can be handy if you ever need to contact us.
- e-mail address and license information from your order: Fairly obvious what we want here, except for maybe the serial key format. Make sure you include the BEGIN and END lines when copy & pasting.
