From Cerberus Helpdesk Wiki

[edit] Features & Plugins

To get to Features & Plugins, click 'helpdesk setup' then the 'Features & Plugins' tab. The Features & Plugins tab allows you to enable and disable plugins. Many plugins, when enabled, add additional tabs to 'helpdesk setup' for further configuration. Any tab with italic text is part of a plugin that can be disabled, and will disappear if you disable the corresponding plugin. The author of the plugin is displayed below the name of the plugin. To enable a plugin, simply check the box next to that plugin and hit the 'Save Changes' button.

Items with a green bar have been enabled. Items with a grey bar are disabled.

• [Cerb4] Feedback Capture - Organically capture praise or criticism and share it with decision makers. This adds a Feedback tab to the Activity page. You can also capture feedback while reading e-mail by highlighting a quote and clicking 'more' in the toolbar.
• [Cerb4] Knowledgebase - Adds a knowledge to several areas of the helpdesk. More information on the knowledgebase can be found in our Screen-by-Screen Research -> Knowledgebase article and in our Knowledgebase cookbook article.
• [Cerb4] Mobile UI - Minimalistic interface for mobile devices. This is accessed by appending /mobile to your helpdesk URL.
• [Cerb4] Opportunity Tracking - Create opportunities (sales leads) linked to e-mail addresses. Opportunity records can be created from the Activity menu or while reading tickets.
• [Cerb4] Reports - Pluggable reporting area with default reports on various metrics. This adds a Reports menu and several plugin hooks for creating new reports.
• [Cerb4] Spam Analysis - This plugin provides extra insight about how Cerb4's anti-spam system is making filtering decisions. It adds a new 'Spam Analysis' tab when displaying tickets.
• [Cerb4] Ticket Audit Log - Track iterative changes and events on tickets. This adds an 'Audit Log' tab on 'Display Ticket'.
• [Cerb4] Ticket Simulator - A tool that makes it easy to create batches of realistic sample tickets; useful for evaluations, plugin development, and testing. This adds a 'Simulator' tab in 'helpdesk setup'.
• [Cerb4] Time Tracking - Track time spent on various helpdesk activities (replying to tickets, etc). This adds a Track Time button to Display Ticket and Organizations, a Time Tracking tab to the Activity page, and a 'Time Tracking' tab to 'helpdesk setup'.
• [Cerb4] Translation Editor - A GUI for translating the Cerberus Helpdesk interface into other languages. This adds a 'Translations' tab to 'helpdesk setup'.
• [Cerb4] Usermeet Communities - Adds a 'Community Portals' tab to 'helpdesk setup'. For more information on community portals, check out our Screen-by-Screen article on Community Portals or our Knowledgebase, Community Tools Guide, and Screen-by-Screen Research -> Knowledgebase articles.
• [Cerb4] Watchers
• [Cerb4] Web Services API
• [Extras] Fetch & Retrieve
• [Extras] Forum Explorer
• [Extras] Google Custom Search Engines

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