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Cerberus Helpdesk 4.0 (Cerb4)

Cerb4 is a low-hassle solution for teams that want to cooperatively manage high-volume e-mail accounts from a standard web browser. The project has canonized the best practices, and learned from the longest missteps, of over 6.5 years of e-mail management R&D to develop a system that's deeply rooted by usability and simplicity. The project has come full circle to realize that the best application isn't the one with the most features, but the one that doesn't lose sight of its intended purpose and audience. More than 20,000 organizations have installed Cerberus Helpdesk over the years, and the project today represents a fusion of the brightest feedback from that community and the vigilant custodianship of a dedicated development team.

Some distinguishing benefits of the Cerb4 project are:

Partnership: We're a small, passionate company. When you work with us, you're always talking to decision makers.
Innovation: We're a company of full-time, battle-tested support and development teams that aren't interested in cloning and rebranding ideas from other projects; we want to take innovative risks to raise the bar on software usability and simplicity, with our successes and failures judged by the user community rather than our accountant.
Source Code: Even the free version of Cerb4 comes with the full source code. Business users are trusted to respect the software license, and are encouraged to make and share changes with the rest of the community. Cerb4 carries this collaboration to a new extreme by providing an application development framework (Devblocks) with a vastly simplified process for the creation of plugins and custom functionality.
Free Version: A free version of Cerb4 allows you to experiment with the full range of product functionality with no risk. The free version is limited to three worker accounts. Many small companies are encouraged to start with the free version and use it in production until they feel they would benefit by expanding on it. To get started with the free version, simply download the helpdesk files from our website.
Cost: Cerb4 is commercial software, but with as much energy as possible spent working to further open source collaborative ideals while still being able to pay rent and feed our families. In exchange you can count on a dedicated support and development partner standing behind our software and incubating the best feedback.