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Cerberus Helpdesk 4.x (Cerb4)

Cerb4 is a fast and flexible CRM toolkit. Remember anything about anybody, reply to a flood of e-mail, quarantine spam, capture feedback organically, track time, flag opportunities, share tasks, and otherwise collaborate efficiently. Built for one-person startups through Fortune 500 giants.

The project has canonized the best practices, and learned from the longest missteps, of over 7 years of e-mail management R&D. More than 20,000 organizations have installed Cerberus Helpdesk over the years, and the project today represents a fusion of the brightest feedback from that community and the vigilant custodianship of a dedicated development team.

Quick Start/Evaluations Cerb4 Quick Start Training Guide (free, instant, private, hosted evaluations) 9 Important Cerb4 Concepts Installation Read 'The Case for Cerb4 On-Demand' (full-service application hosting) On-Site Production Installing Cerb4 on your own server Installing Cerb4 on a SliceHost virtual server Development XAMPP: Mac OS X Support Center (customer interface) License FAQ Translations Downloading your e-mail for the first time Best Practices Upgrading to the Latest Stable Version (On-Site) Security Considerations (On-Site) Performance (On-Site) Dealing with Spam Import & Export (ImpEx) Running Backups (On-Site) Internationalization (UTF-8) Using Cerb4 What's new: 4.3.1 / 4.3 / 4.2.3 / 4.2.2 / 4.2 Plugins HOWTOs (Tutorials on several features) Screen by Screen Walkthrough (Explanations of each Helpdesk option) Cookbook (Sample workflows)

Community Resources Project Website Buy Cerb4 Project Blog Community Forums Knowledgebase Roadmap/Wishlist Screencasts Developer Resources Web-API Extension Points Event Points Database Schema Writing Your First Plugin User-Contributed Plugins API

Cerberus Helpdesk 3.x - Deprecated Articles

• Installing Cerberus Helpdesk 3.x (stable release)
• Cerberus 3.x Evaluation Guide