HOWTOs

From Cerberus Helpdesk Wiki

Installation: How to ... Licenses (FAQ on Free / Community / Paid) Downloading real e-mail Deleting install/ Assist Mode Upgrade Cerb4 without SVN Basic E-mail and Ticket: How to ... Watchers Changing requesters (reply to all) Insert signature above quoted text in reply E-mail Templates Ticket masks / IDs Mail Quick Search ‘Due’ field (“Reopen”) Saving your “Sort by column” preference Sticky Notes / Comments Audit Log Auto-responses (and dealing with flood protection) Support Center: How to ... Installation Contact Forms Knowledgebase Registering clients (plus how to whitelist contacts) Client ticket history Edit articles with a visual HTML editor Workflow: How to ... Mail Rules (Mail Filtering / Mail Routing / Inbox Routing) Sticky and Stackable mail filters Manually running inbox filters (what to watch out for) Time Tracking (paid only) Opportunity Tracking (CRM) (paid only) About Workspaces (includes the tab's tutorial) Custom FIelds "Worker-Groups" (for stricter ticket assignments, but not recommended) Search Resources: How to ... Search Cerb4’s help resources with the Google plugin (tips & tricks) Fetch & Retrieve Fixing MySQL to allow Searches of less then 4 Items Manager: How to ... Purging “Deleted” tickets Itemized Worker Permissions (paid only) Admins lock down your watchers (tips & tricks) Disabling / Deleting a worker Supervise the helpdesk using RSS (tips & tricks) Multiple companies in one Helpdesk (by using group setup and mail routing) Productivity: How to ... Add Cerb4 to your Mac OS X Dock and Applications folder Server: How to ... Run scheduled tasks with PHP on the command line Translations: How to ... Creating a new translation Troubleshooting: How to ... Debug Menu Clearing the cache (when moving Cerb4 to a different URL)

Development: How to ... Create a Cerb4 report plugin Debugging SwiftMailer issues Adding a custom header to inbound messages