Plugin:Forum Explorer
From Cerberus Helpdesk Wiki
The Forum Explorer plugin synchronizes with your various support forums (e.g. vBulletin, phpBB2) to allow you to stay on top of forum threads like tickets. This helps cover up the weak spots in traditional forum software that doesn't have a concept of tag-team support, assignments or 'mark read' for the entire team.
This plugin requires a small file to be deployed in your forums home directory to provide an XML gateway into the forums for the helpdesk. Otherwise you don't need to change anything.
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[edit] Installation
If you are hosting forums that you wish to access using this plugin follow these steps.
- Enable "Cerberus Helpdesk: Forums Explorer" in Config->Plugins.
- Download the adapter for your forum software:
- Save the file to your forums directory and rename the extension to .php
- Edit the file and configure any required settings
- Enter the URL to the adapter in Config->Plugins->Forum Explorer->Configure.
If you wish to view the Cerberus forums with the plugin follow these steps.
- Enable "Cerberus Helpdesk: Forums Explorer" in Config->Plugins.
- Select Helpdesk Config / Plugins / Forum Explorer Configure / Add Forum
- For
- Cerberus Forums enter the following in the URL http://www.cerb4.com/forums/cerb4_xml.php
- Portsensor Forums enter the following in the URL http://www.portsensor.com/forums/cerb4_vanilla_xml.php
- Select Save Changes, you should be able to select Forums and Synchronize
[edit] Explorer Mode
Explorer Mode allows you to browse your forums as you usually would, with the addition of a small helpdesk toolbar at the top. This toolbar allows you to close, assign and navigate threads from your current forums list in the helpdesk.
[edit] Additional Resources
[edit] vBulletin
- Restricting synchronize to specific forums
- Choosing a more recent synchronize starting point than "the beginning"
