4.3.1

Cerb4 (4.3.1) was released as a stable update on December 4th 2009 and contains 36+ improvements from community feedback.

This page will highlight the most interesting changes. You can find the full changelog in the forums.

[edit] Highlights of the 4.3.1 Release

[CHD-1152] You can now add multiple notes to tasks to keep track of progress. The content from existing tasks has been moved into an anonymous note.
Tasks now have a 'display' page with tabs.
The task 'peek' panel now displays all notes on the popup.
Tasks now have an 'updated date' field that is automatically updated when any properties change. This is now used as the date for task RSS feeds (rather than due date).
Added series support to tasks. When you click any task in a list you'll be given the previous/next options to navigate the list from the details page without having to return to the list.
Added the keyboard shortcuts for '[' (previous) and ']' (next) while displaying tasks in a series.

You can now authorize customer logins to the Support Center against anything you want: LDAP, forum logins, CRM, billing, etc. You're not tied to the login/password format, you can any combination of fields (e.g. customer ID, account number).

Workers are now managed using a worklist; with paging, sorting, filtering, peek, and customizable columns. This is helpful if you have lots of workers or if you'd prefer to always display them by first name, last name, or any other property.
You can now add custom fields to Worker records. This should help solve many feature requests where organizations would like to display information like direct phone extensions in signatures. You can also use this to track any information you want (e.g. worker ages or weekday schedules) and use the data in business logic (filters, signatures, templates).
You can now manage worklists of workers on your workspaces. This is most helpful when combined with custom fields, as a manager could display a list of workers who are flagged as needing help (e.g. additional training) -- the list would automatically add or remove workers based on the status of the custom fields.
API change CerberusLoginPageExtension changed to Extension_LoginAuthenticator.

[CHD-1434] Fixed an issue with auto-replies not sending; which was introduced during the upgrade from SwiftMailer 3.x to 4.x.
[CHD-1453] Group reply addresses not being used in reply-to header on tickets created from 'Open Ticket'.
[CHD-1494] Editing an E-mail Notification as non-admin unassigns it from the worker.