4.3

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Cerb4 (4.3) was released as a stable update on September 23rd 2009 and contains 68+ improvements from community feedback.

This page will highlight the most interesting changes. You can find the full changelog in the forums.

Contents

[edit] Highlights of the 4.3 Release

[edit] Requirements

Cerb4 now requires PHP 5.2 or later.
Plug-in structure has now changed. http://www.cerb4.com/forums/showthread.php?t=2438

[edit] Usability

  • [CHD-1129] All views/lists will now remember their worker-level customizations (columns, sorting, length) between logins. This works everywhere: for the major lists like Overview and Workflow, as well as utility lists like 'Requester History' and 'Audit Log'. This was likely the top usability complaint prior to 4.3, since custom fields being added as list columns is helpful, but tedious if you have to set them each day.
  • [CHD-1360] Quick search from Display Organization.
  • [CHD-618] [CHD-621] Open Ticket will now generate a placeholder message from the first requester, so the 'first wrote' and organization links properly point back to a client. The body of the message will say "opened by worker on behalf of requesters". The message entered by the worker when opening the ticket will be treated as a follow-up reply, and you can now check a box to optionally send a copy of that message to the requesters list when the ticket is created. The "To:" field is now an e-mail address rather than a dropdown of Groups, and the new ticket will now have filters and routing applied as expected.
  • [CHD-1057] Mail is now sent in quoted-printable format with UTF-8 encoding. Previously everything was sent base64-encoded, but some e-mail clients had trouble displaying the mail (namely mobile e-mail readers... mostly *cough* from Microsoft).
  • [CHD-1129] Worklists will now properly remember their column sorting when you save in 'customize'. The sort order is also inherited when using the 'copy' functionality to build workspaces.
  • [CHD-728] Allow keyboard shortcuts to be disabled.

[edit] Support Center (SC)

  • [CHD-1382] Tweaked profiles so every module can have its visibility restricted to: anybody, logged in, nobody. This also works for Support Center plugins. A migration script will convert the deprecated options for 'require login' to the new format.
  • [CHD-1337] Each Support Center profile can now choose to allow attachments from: anybody, logged in visitors, or nobody.
  • [CHD-1368] When editing Contact Situations they lose their order (always moves to bottom)
  • [CHD-796] You can now manage Support Center registration from the Address Book. There's a new 'is registered' field on contact records to easily locate registered contacts. Registered contacts are now the default list in the address book (opposed to num_spam > 0). You can register contacts using 'peek' from the Address Book; and there is also a new option to 'clear' an existing login if you'd like to revoke access. This can be combined with the option to disable registration on the Support Center for environments that want to manually whitelist contacts.

[edit] Knowledgebase

  • [CHD-705] You can now delta add/remove categories from knowledgebase article lists using bulk update.

[edit] Time Tracking

  • The Time Tracking timer has been made thinner so it no longer blocks any menu options. It now also plays nice with the Auto-Refresh timer.

[edit] Address Book

  • When importing passwords for contacts, the CSV importer is now capable of auto-detecting MD5 hashes or generating them from plaintext passwords. In the past many people were confused about what format was expected; now you can use what's convenient.

[edit] Forum Explorer

  • [CHD-1369] Automatically synchronize forums by adding a new cron to the Scheduler in Configuration.
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